Liquidation inventory carries different expectations than new retail. This page sets out exactly what is returnable and what is not, so there are no surprises after you buy.
1. Return window
Eligible items may be returned within 14 days of delivery. Start the return from your account, or email support with your order number.
2. What is returnable
- Item arrived damaged in transit
- You received the wrong item
- The item’s actual condition is materially worse than the grade and defects we disclosed
- An item graded New, Open Box, Used — Excellent or Used — Good does not function
3. What is not returnable
- Items graded Untested or For Parts. These are sold as-is and the listing says so plainly.
- Cosmetic wear that was disclosed in the listing or visible in the photos
- Damaged Packaging items returned because the box was damaged — that is the disclosed condition
- Buyer’s remorse on auction wins. A bid is a commitment to buy.
- Items returned without all included accessories
4. Return shipping
If the return is our error — wrong item, undisclosed damage, or a functional failure on a graded-working item — we pay return shipping. Otherwise, where a return is accepted, return shipping is the buyer’s responsibility.
5. Refunds
Refunds are issued to the original payment method within 5–7 business days of us receiving and inspecting the return. Original shipping is refunded only where the return is our error.
6. Auction purchases
Auction wins are final sales except where the item arrives damaged, is not the item listed, or is materially worse than its disclosed grade. Please read the condition grade and defect list before bidding.
7. Condition disputes
If you believe an item’s grade was wrong, send photos. We inspect the returned unit against our intake record. We would rather refund a genuine grading mistake than argue about it.
Questions about this policy?
Email support@dailydiscountz.com or use our contact form.
Placeholder notice: this document is a working draft written to cover the structure a policy of this type needs. It has not been reviewed by an attorney. Have counsel review and finalise the language before launch — particularly the sections on liability, dispute resolution, and state-specific privacy rights.